Privacy Policy

Last updated: 21 September 2026

Your repair enquiry

RL Motors Ltd, Unit 22 C, Abbey Industrial Estate, Mount Pleasant, Wembley, HA0 1NR, is responsible for the personal information you provide through this website. Contact rlmotorsgb@gmail.com or 07548 203098 with a privacy question.

The estimate form collects your name, telephone number, email, registration, vehicle details, customer type, accident information, description and any photographs you upload. Please avoid including identity documents, people or unrelated personal information in photographs.

How information is used

We use your information to assess damage, prepare an estimate, contact you and arrange any agreed repair. This processing is necessary to take steps at your request before entering into a repair contract. We do not use this form to subscribe you to marketing.

Storage and sharing

Enquiries and photographs are stored using the website’s hosting and storage services, provided through OpenAI Sites and Cloudflare. Access to the enquiry inbox and uploaded photos is restricted to the authorised site owner. Service providers may process information outside the UK subject to their applicable data protection arrangements.

If you ask for non-fault accident support, we will discuss any referral to an accident-management partner before sharing your claim details. That provider will explain its own privacy practices.

Retention

We keep enquiry information for as long as needed to respond and manage the enquiry or related repair, taking account of applicable record-keeping requirements and any dispute. Contact us if you would like an enquiry reviewed or deleted.

Your choices and rights

You can ask to access, correct or delete your personal information, or request a restriction of its use. Other rights may apply depending on the circumstances. Contact us at rlmotorsgb@gmail.com. You can also raise a concern with the Information Commissioner’s Office.

Links and technical information

External links, including Google Maps, have their own privacy policies. Our hosting provider may process technical information such as IP addresses and request logs to operate and secure the website. See our Cookie Policy.